Sr. Technical Applications Support

HCN Connect Pvt. Ltd.

Hi All,

We are having excellent opportunity with Our client, A leader in Diagnostics Testing , fortune 300 company headquartered in USA, looking to expand operations in INDIA.

Designation – Sr. Tech, Applications Support

Reporting to- Software Engineer Lead


CTC- 3.10 LPA- 5.27 LPA


This position functions as a 2nd line of support for all Insurance, Wellness and Employer Solutions internal & external applications.  This position is primarily responsible for responding to, analyzing& troubleshooting application issues through resolution that have been escalated through automated means or manual.


  • Bachelor’s degree in Business, Computer Science, or related technical field.
  • 5+ years of technical support or customer service experience.
  • Strong SQL knowledge required for relational database tasks.
  • A general knowledge of data processing, including Windows, IOS& Linux operating systems.
  • Possess understanding of the technical platforms.
  • Ability to display working knowledge of client software application support.
  • Excellent oral and written communication skills with both technical and non-technical information.
  • Proven ability to work well with users at all levels inside and outside the organization.
  • Ability to demonstrate a high level of integrity and professionalism.
  • Good organizational skills.
  • Excellent dependability and work ethic.
  • Ability to multi-task in a fast paced environment.
  • Ability to work in a rapidly changing environment.
  • Availability to provide after-hours support on a scheduled/non-scheduled basis.
  • A strong desire to learn and gain in-depth knowledge of all IES proprietary applications.
  • Strong commitment to customer satisfaction& quality.
  • Ability to perform under stressful situations.


  • Provides 2nd line support of software products for in-house and remote clients.
  • Responds to and resolves automated alerts.
  • Coordinates software application upgrades with clients.
  • Documents resolutions and procedures and provides training as needed.
  • Responds to the needs and requests of clients and Ensures adherence to Service Level Agreements (SLA) via regular follow-up on escalated issues when appropriate.
  • Provide superior technical support by:
  • Troubleshooting using all procedures and technology access in place.
  • Escalating issues to the appropriate support group in a timely fashion.
  • Demonstrate solid grasp of key technical and process concepts, including:
  • End-to-End individual ticket ownership from receipt to resolution
  • Service Level Agreements
  • Documentation of all applications and products supported
  • Adherence to critical Standard Operating Procedures and performance standards
  • Troubleshooting via web-ex / dial-up connectivity
  • Other technical and process concepts as appropriate.
  • Willingly accept changes in the organization.
  • Complies with all HIPPA regulations and security policies.Provide excellent customer service.

If you find above job description suitable than revert with your updated CV at

Thanks & Regards

Avinash kaur

Team HCN


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